Return and Refund

Effective Date: [Insert Date]

At GeniusShops.com, customer satisfaction is our top priority. We strive to ensure that your shopping experience with us is hassle-free and enjoyable. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. The item must be unused, unworn, and in the same condition as received.
  2. The item must be in its original packaging, with all tags, labels, and accessories included.
  3. A valid proof of purchase (e.g., receipt or order number) must be provided.
  4. Returns must be initiated within 7 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “final sale” or “non-returnable.”
  • Products with signs of use, damage, or missing components.
  • Perishable goods, personalized items, or hygienic products (e.g., innerwear, cosmetics).

3. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund.

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued via the original payment method.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 7 days of delivery.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service at [Insert Contact Email/Phone Number] with your order details.
  2. Pack the item securely to avoid damage during transit.
  3. Ship the item to the return address provided by our team.

Note: Customers are responsible for the return shipping cost unless the return is due to our error (e.g., wrong or defective item).

6. Contact Us

For any questions or concerns about our Return and Refund Policy, please reach out to us at:
Email: support@geniusshops.com
Phone: +8801XXXXXXX

Thank you for shopping with GeniusShops.com!